
目录
4. 职责与责任矩阵..................................................................................................................................................2
5. 总流程图 ...............................................................................................................................................................4
6. 售前启动和策划..................................................................................................................................................4
6.1. 商机管理..................................................................................................................................................4
6.2. 售前策划..................................................................................................................................................4
6.3. 组建售前团队.........................................................................................................................................6
7. 售前项目实施 ......................................................................................................................................................6
7.1. 现场交流..................................................................................................................................................6
7.2. 需求调研..................................................................................................................................................7
7.2.1. 调研内容 ....................................................................................................................................7
7.2.2. 调研人员 ....................................................................................................................................8
7.2.3. 调研方式 ....................................................................................................................................9
7.2.4. 冲突处理..................................................................................................................................10
7.3. 编制解决方案 ......................................................................................................................................10
7.3.1. 解决方案的读者 ....................................................................................................................11
7.3.2. 解决方案的内容 ....................................................................................................................11
7.3.3. 编制解决方案.........................................................................................................................14
7.4. 讲解解决方案(可选)....................................................................................................................16
7.5. 确定报价 ...............................................................................................................................................17
7.6. 招投标(可选)..................................................................................................................................21
7.7. 拟定合同文本 ......................................................................................................................................22
7.8. 签订合同 ...............................................................................................................................................23
8. 售前项目收尾....................................................................................................................................................24
8.1. 个人资料库整理..................................................................................................................................24
8.2. 项目交接 ...............................................................................................................................................24
9. 售前项目管理....................................................................................................................................................25
8.1 进度管理..................................................................................................................................................25
8.2 成本管理..................................................................................................................................................25
8.3 项目总结..................................................................................................................................................26
10. 交付物清单 ......................................................................................................................................................26
11. 附件....................................................................................................................................................................27